T-Mobile Customer Care Agents Achieve Friction-free Access, Offering Delightful Customer Experience Customer
T-Mobile sets out to transform its technology so it can move at the speed of customer expectations. IT responds by providing customer care agents the latest technology at their fingertips, but they struggle to onboard apps and strengthen security protocols.
Check out this video that explains how T-Mobile transitions away from monolithic systems to microservicesers. With an authentication platform and open protocols and standards, T-Mobile can build custom applications more quickly, onboard users more easily and ensure strict security policies are in place. Over 170 apps were onboarded in 18 months, rather than 12 applications the year prior.