The State of Digital Account Opening Transformation: Survey Report
A poor customer experience and insufficient security in the account opening process has been shown to directly and negatively impact long-term customer loyalty, retention and profitability. So, how do you provide a better and more secure customer experience in the digital account opening process?
More than 100 respondents from primarily North American banking institutions participated in the study, which was aimed at helping participants answer the question, "How do I provide a superior customer experience while securing my customers' digital customer journey?"
Read on for the full survey results, as well as expert analysis of how to put this information to use to improve your customer's experience with a secure digital account opening process.