SAS Enterprise Case Management significantly reduces the time and effort of investigating fraud and resolving customer service cases. By automating workflows, it unites departments at an enterprise level, and offers comprehensive reporting and management dashboards on demand. It helps eliminate significant day-to-day manual effort, evolving a more comprehensive, enterprise-wide view of risk management across the organization's risk departments. The solution is adaptable for most any business process that requires tracking of cases across functions and business units, couple with analytic insight for continuous improvement.
This paper offers a holistic perspective on how to open communication between departments and resolve issues that would be missed with today's siloed processes.