Making Sense of Mismatches: How Online Merchants Can Reduce False Declines

Making Sense of Mismatches: How Online Merchants Can Reduce False Declines

Merchants reviewing online orders for card not present (CNP) fraud often rely on strict rules-based systems to decline transactions based on "risky" indicators. Although these types of processes can help reduce chargebacks, they also lead to high false decline rates and a less-than-ideal shopping experience for customers. Mismatches are not necessarily red flags - there are many cases where mismatches make sense. Relying on discrete order elements to reject customers will only lead to a loss of revenue.

This eBook provides insight into the most common mismatches found in good orders, including industry-specific patters. Download it now to learn:

  • Legitimate reasons behind mismatches;
  • Tips on managing mismatches to increase approval rates and minimize false declines;
  • The type of loss to expect from rejecting orders due to data mismatches.



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