Competing in the eCommerce Environment: What Customers Really Want in 2019
To stay current, eCommerce retailers have to keep track of evolving shopping trends. And to stay profitable in a rapidly changing marketplace, merchants have to approve more orders, operate more efficiently, and fend off the costly threats of fraud, account takeovers, chargebacks, and false declines.
This survey report centers on consumers themselves - what we really want, how we really shop, and what inspires trust.
Download this whitepaper for insights on the following:
- How consumers buy - when they shop and which devices they use
- The major roles that friction and fraud play in the customer experience
- What keeps a shopper from ultimately making a purchase
