Voice Solutions to the Rescue: Contact Centers and Beyond
Customer authentication is a very difficult challenge for financial institutions in faceless delivery channels due to the ready availability of consumer information from social media sites and data breaches. Fortunately, technology is up to the challenge, and voice solutions have emerged that can provide a wide range of benefits. Learn more about the versatility of solutions that can assist in:
- Identifying repetitive fraudsters impersonating customers in contact centers
- Improving customer authentication and improving customer satisfaction
- Reducing operating costs significantly, primarily through the reduced average length of calls
- Learning from the Apple Pay fraud experience
Additional Summit Insight:
Hear from more industry influencers, earn CPE credits, and network with leaders of technology at our global events. Learn more at our Fraud & Breach Prevention Events site.