Biometrics , Events , Fraud Management & Cybercrime
Call Center Fraud: The Latest Scams and Strategies - Voice Biometrics and Caller Validation
Contact centers increasingly are the key "soft" targets for fraudsters who impersonate legitimate customers to alter or obtain information. This information is then used to facilitate direct and cross-channel fraud, which can be very difficult to tie back to the call-center entry point. How do fraudsters conduct these attacks, and how can financial institutions fight back with voice biometrics and other technology solutions?
See Also: Infographic I NGINX 101
- How can I protect my call centers from attack?
- The social engineering techniques fraudsters use to deceive call-center staff;
- How this information leads to direct or cross-channel fraud - and why it's so tough to track;
- How new voice biometric solutions can help reduce call center-related fraud.
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