OnDemand Webinar | Measuring Risk in Self-Service: Data Analysis on Real IVR Traffic

Self-service has been thrust back into the spotlight as the grip of the 2020 pandemic refuses to relent. Allowing customers to effectively self-service can mean allowing additional risk into your organization.

In this session, Mark Roberts, VP of Sales - East for Pindrop, provides an in depth analysis of real world IVR data from leading financial services, banking and insurance organizations around the world. Discover how criminals use the IVR to perpetrate scams in different parts of the organization, how its used to complete online fraud, and how fraudsters often utilize self-service for identity theft purposes.

View this webinar to learn:

  • How many calls on average in the IVR are from a fraudster.
  • What fraud related activities are taking place.
  • How fraudsters are using the data to complete account takeover attacks.

About the Author

Information Security Media Group

Information Security Media Group (ISMG) is the world's largest media company devoted to information security and risk management. Each of its 37 media sites provides relevant education, research and news that is specifically tailored to key vertical sectors including banking, healthcare and the public sector; geographies from North America to Southeast Asia; and topics such as data breach prevention, cyber risk assessment and fraud. Its yearly global summit series connects senior security professionals with industry thought leaders to find actionable solutions for pressing cybersecurity challenges.

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